Managers at Guyson Corporation participated in a workshop to learn how to use Baldrige criteria to examine the company’s operations and conduct thorough assessments of its quality systems and management practices that help to make the enterprise more sustainable .
The workshop at Guyson’s Saratoga Springs, New York, headquarters was led by Donald C. Fisher, Ph.D., a prominent author and educator on Baldrige assessment and CEO of Mid-South Quality/Productivity Center. Dr. Fisher is a multi-year veteran of the Board of Examiners for the prestigious Malcolm Baldrige National Quality Award and has worked with more than 170 organizations using Baldrige criteria to assess their performance.
All participants in the workshop are actively involved in continuous improvement programs at Guyson and represent the backbone of the company’s ISO 9001:2008 quality management system. Through a series of break-out exercises and sharply-focused discussions, the group gained insights into the collaborative assessment process, and each person came away from sessions with some better road maps for the quest for excellence and an improved understanding of the Baldrige journey.
To find out more about the Malcolm Baldrige National Quality Award, visit the Baldrige web site at the National Institute of Standards and Technology at http://www.nist.gov/baldrige/.